Next Thursday and Friday, in Chicago, will take place the UX Masterclass, and Assist, as associate of UXalliance, choose to send a colleague of mine and me to present a case study on user experience design field.
Serena (my colleague in Assist SpA) and me will describe a real-world application of the User Centered Design approach to deliver a multichannel framework to provide Customer care.
UX Masterclass are series of lectures that will offer an opportunity to share and debate practises and trends within interactive workshops, round-tables and presentations. They are dedicated to people who seek to deliver unmatched user experiences to their customers
The masterclass is organized by UXalliance an international network for user experience. Founded in 2005 by the leading user experience companies from France, Germany, Spain, UK and US, the UXalliance has expanded to include 23 trusted partners that make your global research project more managable.
Ambeh
ciao aliiiii